Our in-house legal team enables us to both run our business more compliantly than our competitors and provide a range of supplementary services to our clients. We also retain the best advisers available in the form of external solicitors, barristers and tax advisers.
We take compliance extremely seriously. For this reason, we have in-house tax expert advisers in order to ensure that we remain up to date with tax practice and legislation. We are pro-active rather than reactive.
In addition to our own people, we also retain the best possible external tax advice in order to ensure that our product and processes remain at the cutting edge of current practice. This means that our clients can be assured that they’re receiving the best and most legally compliant service available.
Our dedicated customer service team is often the first port of call for our clients. We’re not interested in the sort of customer service that simply makes it easier for clients to complain about the standard of service we provide. Rather, the team is there to field queries from clients and ensure that the right departments are involved, whatever the issues, in order to resolve them quickly and thoroughly.
Behind the scenes, the customer service team monitors the services we provide as a whole so as to enable us to improve and to evolve our product and keep clients not just safe but also happy.
We might be a small company in terms of staff numbers, but the software systems we use are industry-leading. This enables us to be flexible with payments types and times, and to adapt constantly to clients’ needs.