In the Spotlight: Jerome O’Shea
In the Spotlight sat down with business development manager Jerome O’Shea, to talk about his time working for The Guild.
What does good client support look like?
I’ve always believed that good support is not just about keeping regular contact (which we do), but also about being the first call clients make for help when they need it. We don’t ever work in isolation and I know that I can always rely on other colleagues to support me in delivering the very best service for our clients.
The Guild is well known for giving the best advice in the industry - how important is this when promoting The Guild?
I personally believe it promotes itself. Clients see us as the place they can come to when they need help. For example, we have been instrumental for many in working through recent issues such as IR35 and reverse charge VAT.
Tell us a little about the team that support you in delivering a high-quality service?
Our dedicated business development admin team is often the first port of call for our clients. We're not interested in the sort of customer service that simply makes it easier for clients to complain about the standard of service we provide. Rather, the team is proactive in their approach to fielding queries from clients and ensuring that the right departments and experts in The Guild are involved in getting our clients the right answers. I know that many clients form great relationships with Mary and Hayley, who are vital in helping us deliver out on the road.
Why do you think The Guild is seen as a safe pair of hands?
The Guild invests heavily in tax and legal compliance and, with its years of experience and strong credit rating, clients benefit from the peace of mind that comes with being in a safe pair of hands. I believe we have a reputation of getting it right and that is highly respected.
What do you enjoy most about working at The Guild?
Two things! Firstly, interacting with new and existing clients - anyone in business development has to believe in what they do. The second is that The Guild is a good place to work from a social point of view. From our support of The Lighthouse Club to supporting local charities, we really are invested in supporting our industry and local community.
What do you like to do in your spare time?
I’m a keen golfer and play all year round. I’m also an enthusiastic poker player and enter competitions throughout the UK. Finally, I like to travel and enjoy socialising with family and friends.